Postage and shipping costs
A shipping charge of €5.95, irregardless of the size of the order.
If the package is not collected from the Post Office in time and is therefore returned to Gents, a further fee will be charged €20.
Normal delivery time is 4-6 working days unless specified otherwise. We always ship your order as soon as possible.
Payment can be made with the following methods:
Debit or credit card
Payment with VISA, MasterCard, Eurocard or Diner's Club cards is made over a secure connection.
Pay with your paypal account over a secure connection.
Membership and personal data records
When you as a member and customer fill in your personal information, you approve that your details are registered and used by gents. The information is necessary for gents to be able to give the best service possible, for contacting you and for product delivery.
Read more about our privacy terms here
Misuse of membership can lead to suspension. Gents reserves the right to suspend a customer.
Right of return
Full rights to return a product within 14 days of when the customer received the product. The product must be unused and in unopened packaging. Reimbursement will only occur when the products are returned in pristine condition. We do not reimburse shipping. We want our customers to be satisfied. Therefore you can choose yourself if you would like to be reimbursed or receive another product in exchange. We gladly provide you advice on products that would suit you better.
Observe: when exchanging or returning a product, contact our customer service who will provide you with a return number. Always mark your return package with this number. The return is approved when the product has been inspected by our personnel.
Return the product in similar packaging as it was received in. Note that it is the condition of the product upon arrival to gents that determines if the product can be considered to have been returned in pristine condition. You pay the shipping cost yourself for the return.
If we have sent the wrong product to you, we will pay the cost to return it to our stock.
When making a claim, contact our customer service who will provide you with a return number. Mark the package with this number. Gents applies the Customer Purchases Act when handling claims. A product can only be submitted for a claim if a manufacturing defect has occurred. Submit a claim as soon as you have discovered the defect and we will send you a new, correct product. If the defect can not be rectified, you will be reimbursed.
When submitting a claim, you pay for the cost for returning the product to us. When the product has been inspected by our personnel and the defect has been verified, we will repay the cost for the return postage.
254 68 Helsingborg
E-mail to customer service: firstname.lastname@example.org